This Privacy Policy explains how FEW QUID HOMES AYLESBURY LTD ("the Company", "we", "us", or "our"), a company registered in England and Wales under Company Number 17214662, with a registered office at 20 Wenlock Road, London, England, N1 7GU, collects, uses, discloses, and safeguards your personal data when you visit destinationgleninnes.com (the "Website") or interact with our services.
We are the Data Controller for the personal information collected through this Website. We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not access the Website.
1. Information We Collect
We may collect the following categories of personal data from you:
1.1 Information You Provide Directly
- Identity Data: First name, last name;
- Contact Data: Email address, telephone number;
- Enquiry Data: The subject of your enquiry, messages you submit, and any other information you voluntarily provide through our forms;
- Preference Data: Your interest in specific HGV licence categories or training topics.
1.2 Information Collected Automatically
- Technical Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of access, and time spent on pages;
- Usage Data: Information about how you use our Website, including which modules or content you access;
- Cookie Data: Information stored via cookies and similar technologies as described in Section 6 below.
2. Legal Basis for Processing
Under UK GDPR, we must have a legal basis for processing your personal data. We rely on the following lawful bases:
- Consent (Article 6(1)(a)): Where you have given us clear consent to process your personal data for a specific purpose, such as subscribing to our communications or accepting cookies;
- Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate business interests, such as improving our Website and services, preventing fraud, and administering our business, provided those interests are not overridden by your rights and interests;
- Contract (Article 6(1)(b)): Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into such a contract;
- Legal Obligation (Article 6(1)(c)): Where we are required to process your data to comply with a legal obligation.
3. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
- To provide you with access to our free educational content and resources relating to HGV and LGV licence training;
- To respond to your enquiries, questions, and requests submitted via our contact or enrolment forms;
- To send you educational information, updates, and resources relevant to your stated interests, where you have consented to receive such communications;
- To improve, personalise, and optimise our Website and educational content;
- To monitor and analyse usage and trends to improve user experience;
- To protect our Website against fraud, abuse, and security threats;
- To comply with applicable laws, regulations, and legal obligations;
- To enforce our Terms and Conditions and other applicable agreements.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your personal data with:
- Service Providers: Trusted third-party companies that help us operate our Website and deliver our services, including web hosting providers, email service providers, and analytics tools. These providers are contractually obligated to process your data only on our instructions and to keep it secure;
- Law Enforcement and Regulatory Authorities: Where we are required to disclose personal data by law, court order, or in response to lawful requests from public authorities;
- Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred as part of that transaction. We will provide notice before your data is subject to a different privacy policy.
5. International Data Transfers
We are based in the United Kingdom and primarily process your personal data within the UK and the European Economic Area (EEA). Where we engage service providers located outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to ensure your data receives an equivalent level of protection.
6. Cookies and Tracking Technologies
We use cookies — small text files placed on your device — to enhance your browsing experience. The cookies we use include:
- Strictly Necessary Cookies: Essential for the Website to function properly. These cannot be disabled;
- Analytical/Performance Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously;
- Functionality Cookies: Enable enhanced functionality, such as remembering your cookie consent preferences.
You can control cookies through our cookie banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. For more information about managing cookies, visit allaboutcookies.org.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. Specifically:
- Contact form submissions and enrolment data are retained for a maximum of 3 years from the date of submission, unless you request earlier deletion;
- Technical and analytics data is typically retained for 26 months;
- Cookie consent records are retained for 12 months.
When personal data is no longer needed, we will securely delete or anonymise it.
8. Your Rights Under UK GDPR
Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you (Subject Access Request);
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data;
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances ("right to be forgotten");
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances;
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format;
- Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes;
- Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details on our Contact page. We will respond within one calendar month of receiving your request. We may need to verify your identity before processing your request.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), restricted access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Links to Third-Party Websites
Our Website may contain links to third-party websites, including HGV training providers, the DVSA, and other external resources. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies before providing any personal data.
11. Children's Privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately so we can take appropriate steps to delete such information.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Where changes are material, we will take reasonable steps to notify you. Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
13. How to Complain
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the matter. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters:
- ICO Website: ico.org.uk
- ICO Helpline: 0303 123 1113
14. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
- Company: FEW QUID HOMES AYLESBURY LTD
- Company Number: 17214662
- Address: 20 Wenlock Road, London, England, N1 7GU
- Website: destinationgleninnes.com/contact.html
- WhatsApp: Message us on WhatsApp
FEW QUID HOMES AYLESBURY LTD • Company No. 17214662 • 20 Wenlock Road, London, England, N1 7GU • Registered in England and Wales